Customer Notifications ~ November 2024

Water utilities must inform consumers about the materials of their water service lines, particularly if they contain lead or if the material is unknown. These notifications must clearly state if the service line is made of lead, is a galvanized line needing replacement (GRR) or if the material is unknown but may contain lead.

The initial notifications must be sent within 30 days after completing the initial inventory, but no earlier than October 16, 2024. Water systems are required to issue these notices annually.

These notifications can stop once the entire service line is verified to no longer contain lead, is identified as GRR, or when the material is confirmed.

What's the Status of Your Water Service Line?

As shown in the diagram, the city owns the water service line that runs from the public water main to the property line. The customer owns the water service line, which may include the curb stop and water meter, that runs from the property line into their house.

While the city maintains records of service line material for most of the public-side services in the distribution system, there is limited information for the service line material on the customer-owned portions of the system.